【Special Note】
This policy applies only to the products and services and their extended functions (hereinafter referred to as "Zent Medical Services") provided by ZentMed Co., Ltd. and its affiliates (hereinafter referred to as "we" or "Zent Medical"), including the products and services provided to you through the Zent Medical website, WeChat official account, video account, and other new forms that emerge with technological advancements. If a particular product or service we provide has a separate privacy policy or relevant legal statement with special provisions, the privacy policy of that product or service shall take precedence. For any content not covered by the privacy policy and user service agreement of that product or service, this policy shall prevail. If our affiliates' products or services use products or services provided by Zent Medical but do not have a separate privacy policy, this privacy policy shall also apply to those products or services.
Please read the Zent Medical Privacy Policy carefully (especially the bolded parts) to ensure you understand our rules for processing your personal information. If you have any questions during the reading process, please contact us using the contact information provided in the Zent Medical Privacy Policy.
Introduction
Welcome to the website of ZentMed Co., Ltd. (“this website”)!
This website is provided and controlled by ZentMed Co., Ltd. (“we”).
We take user privacy and personal information protection very seriously. When you use our products and/or services, we may collect and use your relevant information. We hope to explain to you through this Zent Medical Privacy Policy (“this Privacy Policy”) how we collect, use, store, share, and transfer this information when you use our products and/or services, and how we provide you with access to, update, delete, and protect this information.
This privacy policy will help you understand the following:
1. What types of information have we collected from you?
2. How we use your information
3. How do we share your information?
4. Entrusted processing
5. How we protect your information
6. How long will we retain your information?
7. Protection of Minors' Personal Information
8. Notifications and Revisions
9. Third-party links
10. Contact Us
Table of contents
1. What types of information have we collected from you?
2. How we use your information
3. How do we share your information?
4. Entrusted processing
5. How we protect your information
6. How long will we retain your information?
7. Protection of Minors' Personal Information
8. Notifications and Revisions
9. Third-party links
10. Contact Us
1. What types of information do we collect from you ?
When you use this website, we may collect the following categories of information from you:
The information you provided to us.
We may collect personal information that you provide to us. When you send us information through the "Contact Us" page on this website, you will need to provide your personally identifiable and contact information, such as your name, email address, phone number, country, and city; you may also provide us with your employment information, such as your employer and job title. We may also obtain information about you through your communications with us, such as in your comments, questions, feedback, and other content you provide while using the features of this website.
The information we collect about you.
During your use of this website, we may automatically collect some information from you. This information may include:
•
Technical and equipment information. We may collect certain technical information about you and your equipment. This information may include, but is not limited to, your IP address, system time zone, system language, and other system or network identification information.
•
Operational and behavioral information. We automatically collect information generated when you visit this website and record your usage activities on this website, including the time you spend on this website, which parts of the website you visit, and what information you access.
•
Cookies and similar technologies. This website may use cookies and other tracking technologies to store information provided by users of this website. Cookies are fragments of information sent from a web server to a user's browser. Cookies may include information such as user preferences, time spent on the website, and pages visited. We use this information to identify you and to personalize and improve your experience on this website. You can manage your device's cookie settings using the built-in features of most browsers. For example, you can set your browser to notify you when it receives cookies, or you can choose to block cookies with your browser. However, please note that not accepting cookies may limit your use of certain features of this website. Furthermore, please note that this website is currently unable to respond to your "do not track" requests.
The information we collect about you from third parties.
We may obtain personal information about your use and access to this website from third-party platforms and our service providers, such as the country/region where your system is located, the brand and model of your device, browsing history, browsing records, including other services you accessed in order to access our website, search records, and click records.
2. How We Use Your Information
We may use your information in the following ways:
Based on our legitimate interests in providing this website, we may use your information for the following purposes:
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We will review your comments or questions and provide you with appropriate services.
• Enforce our terms and policies;
• Process and respond to your requests, inquiries, applications, complaints, and feedback;
• Provide support and respond to your requests, feedback, and inquiries;
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Monitor, operate, maintain, and manage this website;
• Handling and resolving technical problems and malfunctions on this website;
• Ensure this website operates effectively and efficiently;
• To detect, prevent, or otherwise resolve security, fraud, or technical issues;
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Improve and enhance the functionality and performance of this website and related services;
• Properly manage and operate our relationship with you;
• To manage our business; and to protect, enforce, or maintain our rights and interests (including our rights and interests in the event of a breach of our terms and conditions);
•
Used for academic research purposes;
•
It is used in accordance with laws and regulations for the purpose of protecting public interests and responding to public health emergencies.
We may use your information to fulfill our legal obligations and responsibilities. With your consent, or where permitted by law or regulation, we may also process your information for other purposes for which we have disclosed it to you.
3. How We Share Your Information
We may share your information with the following third parties:
Service providers. We may share your information with third parties who provide services to us in order to operate and maintain this website, such as website hosting service providers, development service providers, and cloud service providers.
Our affiliates. In providing this website, we may share your information with any of our members, subsidiaries, or affiliates for purposes including preventing unauthorized use and supporting users.
Law enforcement agencies and competent authorities. We may share your information with competent authorities, courts, third parties and other agencies as required by court judgments, subpoenas, legal proceedings, regulatory requirements, or where information is permitted or required by law, including when we reasonably believe it is necessary or appropriate to investigate, prevent or take action against illegal activities, suspected fraud or potential threats to the personal safety of any person.
Sale or merger. We may disclose your information to any third party that meets the following conditions:
•
A third party that acquires or intends to acquire all or part of our assets or shares;
• Third parties that have been wholly or partially acquired by us.
• A third party that merged with us; or •
A third party that succeeds to all or part of our business,
In each of the above situations, the third party is legally obligated not to disclose or use your information without our authorization.
Please note that information you voluntarily share or even publicly share when using our services may involve your or others' personal information, including sensitive personal information. Please consider carefully and make a decision before sharing.
4. Entrusted Processing
We may entrust authorized partners to process your personal information in order to provide you with corresponding products or services. However, we will only share your personal information for legitimate, proper, necessary, specific, and explicit purposes, and will only share the personal information necessary to provide the products or services. If our partners use your personal information for purposes not entrusted by us, they will obtain your consent separately.
Our partners include the following types:
We may provide your personal information to third parties that support our functions, including providers of infrastructure technology services, data analytics services, and data processing services.
Advertising and analytics service partners. We will comply with laws, regulations, and industry-standard security technologies, and entrust these partners with processing information related to ad placement, reach, and effectiveness.
When we entrust our partners to process personal information, we will sign data protection agreements with them, requiring them to process personal information in accordance with the agreement, this privacy policy, and relevant laws and regulations.
5. How We Protect Your Information
We implement security measures in accordance with this Privacy Policy and have physical, electronic, and administrative processes in place to protect and safeguard the information we process about you. However, there is no absolute security in transmitting data over the Internet, and we cannot guarantee the absolute security of your information. You assume all risks associated with transmitting your information to us.
6. How long will we retain your information ?
During your use of this website's services, your personal information will be retained for the period required to achieve the purposes described in this policy, and will also be determined in accordance with legally mandated retention periods. For example, the "E-commerce Law of the People's Republic of China" requires that information on goods and services and transaction information be retained for no less than three years from the date of transaction completion. After the retention period expires, we will delete your personal information or anonymize it in accordance with applicable laws.
We may also retain your information for other legitimate purposes; for example, when we are required to retain personal information due to legal or regulatory requirements, mandatory requirements from administrative or judicial authorities, contracts, or similar obligations. We respect and highly value your rights related to your personal information, including:
Data access rights. You have the right to ask us to confirm whether we are processing your personal information and to request a copy of your personal information.
Right to Correction. If any personal information we collect about you is incomplete or inaccurate, you may request that we correct or update that information.
Right to deletion. In certain circumstances, you may request that we delete all or part of your personal information.
Withdrawal of Consent. If our processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. However, if your consent is withdrawn, you may not be able to use some features of this website and our services.
You may contact us in accordance with Section 10 (Contact Us) of this Privacy Policy to exercise any of your rights. To protect your privacy, we may require you to provide additional information to verify your identity before we process your request.
7. Protection of Minors' Personal Information
Zent Medical takes the protection of minors' personal information very seriously. If you are a minor under the age of 18, you should obtain your guardian's consent before using our products and/or services. Zent Medical protects minors' personal information in accordance with relevant national laws and regulations.
We do not proactively collect personal information from minors directly. When collecting personal information from minors with the consent of their guardians, we will only use, share, transfer, or disclose this information as permitted by law, with the consent of their guardians, or when necessary to protect the minors.
8. Notifications and Revisions
We reserve the right to revise this Privacy Policy from time to time at our sole discretion. We will notify you of any material changes to this Privacy Policy through notices posted on this website. Such changes apply only to information collected after the revised Privacy Policy takes effect. Any revisions to this Privacy Policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about changes to this Privacy Policy and how we protect your personal information.
9. Third-Party Links
This Privacy Policy does not apply to any other website or platform unless the context otherwise requires. Please note that this website may include links to other websites, platforms, or products whose privacy policies and practices differ from ours. These links are provided solely for your convenience and to provide more information and do not constitute an affiliation or sponsorship between us and the third-party websites, nor do they represent our endorsement of the information on those websites. If you provide your information to any of these third parties or interact with any of these third-party websites, we are not responsible for the collection and processing of your information.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us through our official website.
In general, we will respond within 15 days. If you are not satisfied with our response, especially if our handling of your personal information infringes upon your legitimate rights and interests, you can also file a complaint or report with the Cyberspace Administration, telecommunications authorities, public security bureaus, and industry and commerce regulatory departments.
Appendix: Examples of Personal Information and Sensitive Personal Information (Personal information not collected by the Zent Medical website, WeChat official account, or video account is for illustrative purposes only)
Personal information refers to various information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding information that has been anonymized.
Sensitive personal information refers to personal information that, if leaked or illegally used, could easily infringe upon the personal dignity of a natural person or endanger their personal or property safety. This includes biometric information, religious beliefs, specific identities, medical and health information, financial accounts, whereabouts, and personal information of minors under the age of fourteen.
Device information includes device identification code (IMEI, IDFA, AndroidID, MAC, OAID, IMSI and other device-related information), application information (application crash information, notification switch status, application installation list and other application-related information), device parameters and system information (device type, device model, operating system and hardware-related information), and device network environment information (IP address, WiFi information, base station information and other network-related information).
